In life, whether professionally or personally, we often make things much harder than they have to be. Many people seem to reject simplicity and believe complexity is the only way, especially in marketing. Why? I think there are several reasons why this is happening in organizations across the U.S. Here are some observations of why people can’t seem to understand that simplicity is not inferior to complexity:
Confusing simplification with “dumbing it down”
I have run into this wall many times when working with technology and software companies. They believe that the complexity of their product or service is validation of its greatness. WRONG! What these types of companies fail to remove from the marketing and tone is this bias that they are experts; their customers are not. If you use words that require a dictionary then your message is not on point. Simplifying your message to focus on value and benefits to your end user will get them to listen. If they want to know more about the specifications and technology, they will ask once they are closer to making a buying decision. Strive to be simple and human in your message; not formal and condescending. This is in NO WAY “dumbing it down.” It’s about creating a message that resonates with your audience.
Creating complexity to ensure purpose
Are you the only company offering your service or product? Probably not. Maybe you have a different angle or approach, but there are always others that can offer what you offer. So to ensure your purpose, you market or write about your product’s complexity as a differentiator. I don’t think this is a good move. Competing on complexity isn’t really a winning strategy. There has to be another way to substantiate purpose; I think it’s in the “why.” The “why” is just that: why you do what you do (not to make profit, although of course that’s part of it). But defining the “why” is much more powerful to users than how complicated your product is.
Internal communication is absent or strained
Marketing is not an island unto itself. As a marketing professional, I’ve worked closely with sales, operations, R&D, ownership and almost every other department. Marketing’s job is to create messaging and campaigns to spread that message to attract leads. But marketing often has to work with subject matter experts (SMEs) or other groups to capture what is happening in the industry and what users are saying. I’ve had both great and strained relationships with these groups. And in some organizations, I’ve seen ZERO communication or collaboration. If as an SME or technical expert, you can’t explain to me why someone would need or want your product then I’m going to have a hard time translating this. It’s been such a struggle in many organizations that I have just become the SME myself. SMEs or others may not know how to effectively communicate. But marketers can teach them. By asking the right questions and pushing back, you can get some great nuggets of information. My final advice on this topic is that all stakeholders should meet regularly, learn to trust each other and of course communicate!
Goals are unclear
I have an excellent example to illustrate this point. My dog, Fawn, does not like to put her harness on. She has to wear a harness because she’s a puller. She likes to think it’s a game, but I’ve assured her it’s not. Usually trickery is involved to get her into the harness, but the reward is she gets to go outside for a walk and more than likely will also get a treat. So she completely understands what the harness means, and she does love to go outside. Yet, she always makes it more difficult than it has to be. You may be doing the same thing with your marketing. Your end user understands his or her goals. They have a problem; they need a solution. Their preferred end state is to have something in place that removes the problem. If your marketing isn’t geared to your buyer’s end goal then this is a huge problem. It really is that simple: be the reason somebody’s life or job just got easier. When you don’t align marketing with the buyer’s journey (Awareness, Consideration, Decision) then you miss the mark often. You may be making it to complex for the end user to see how your solution solves their challenge. Look at the pathway from prospect to client, where are the gaps? Is it too hard to do business with your company? If you don’t simplify the process and make it user-friendly, you will lose prospects and clients.
Parting words: simplicity is your friend; complexity is your foe! I would love to hear your thoughts on this topic, and please share if you found this worthwhile.